From CONTAQUE, We believe in supplying a wide range of Call Center Solutions with Predictive dialing , Reporting, Digital Voice Recording , Automatic call distribution(ACD) and IVR.
We value your efforts, time and money and therefore ensure that you get the finest of the services choosing us. Combining the latest technology and experienced professionals, We strive to deliver solutions that go beyond excellence.
Today CONTAQUE running in many industries like Teleshopping, Telemarketing, Telesurvey, Education, Insurance, Travel, Banking, BPO, Healthcare and Astrology. It has been successfully installed in these areas.These areas got 100% call center solutions from CONTAQUE.
Company has successfully ventured into Predictive dialer solutions in past 10 year and has deployed more than 800 plus International and Domestic center. Call Centre Solution is implemented for Inbound/Outbound, ACD and Predictive dialing for Domestic / International call centers . Voice blasting processes and intelligent call routing has an answer to all complex queries which a customer might come up with.
“After successful installation of old versions of CONTAQUE we have released its latest versions CONTAQUE NGUCC and CONTAQUE NV.” CONTAQUE NGUCC is a highly reliable and flexible call center solution which embraces internet and open source technology that seamlessly integrates with your existing voice and data systems – VoIP / TDM/ PRI/GSM/PSTN. CONTAQUE NV is targeted at higher end outbound Contact Centers and has lots of new features.
Key Features of CONTAQUE™ Predictive Dialer Software :
- Full feature ACD, IVR, Predictive Dialer, Broadcast, Digital Voice Logger, Enhanced Reporting, Call Routing, Decision Making , Web Callback , CRM etc.
- Better control of Contact center Operations through cradle to grave reporting.
- High agent productivity through better connect ratio, AMD & answer Supervision.
- Dynamic call flow generation by IVR designer and call transfer algorithms.
- Unlimited Campaigns calling list and users.
- Upgradeability from zero to any number of Seats ensuring Investment Protection.
- Compliance to statutory requirements for USA Telemarketing & Indian DNC laws, Also Includes new mobile norms in USA.
- Can have Analog, IP Phones, Softphones & PBX extensions.
- Ability to integrate any third party web CRM through the provided APIs.
- Support for USA and India including the new like Telemarketing, Collection, Insurance, Service Travel & real estate Sector.
- Multiple database Support like Oracle, PostgreSQL to enable integration to existent databases.
- Complete Blending available for Outbound and Inbound at the same time.
- All reports will be available for MIS.